| | | System Setup | | 
Your system will be initially configured and setup at our offices prior to delivery and it will take 7-10 working days. During this time, we will make sure we have as much of your data (e.g. your menu, special offers and useful software) as possible entered into the system and the system fully tested in a controlled environment, which will allow for a smooth installation process on-site. | | | On-site setup and installation | | 
For the physical installation of your system onsite, along with staff training, it is best to book a day when your business is quiet, and with as many of your team members available as possible. We know that your IT systems are just one of many things you need in place before you are ready to open, and we try to be as flexible as possible. | | | Broadband | | 
We recommend all our clients have a broadband connection. The broadband allows our support engineers to "dial in" to your systems to resolve issues, along with allowing you to access your data remotely, and also pass information to a central office if you have a multiple site setup. So if you are willing to set up a broadband, please call us to make your system ready for this new situation. | | | Training | | 
Once your systems are installed on site, we will provide training on the system, which will include the basics of how to use the software for normal users. Super users (shop owner & manager), will be shown more detail on using the advanced back office features. We would ask that you have as many of your staff available as possible to attend this training session. Extra onsite training is available at £150 per day. | | | |
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